As smartphone adoption has expanded globally, so too has the amount of data generated by a single user.
Two stories from two different continents have, coincidentally, highlighted the issue of making emergency calling easier, albeit in two very distinct ways.
China Unicom faced huge challenges in operating a centralised customer contact centre serving users in 31 provinces across China. The centre handles the largest number of users (420 million) and the highest traffic volume (100 million calls/month) in China.
MTN has partnered with global consulting firm Accenture and customer experience solutions provider Genesys on an intiative that aims to boost customer care for MTN’s subscriber via cloud-native solutions and advanced AI capabilities.
Digital transformation has been very much a theme of recent financial technology news from Angola, in the shape of initiatives from payment giant Mastercard and the US government, supported by the Angolan government and local businesses.