Digital payment solutions provider Network International has announced it will bring WhatsApp for Business banking services to financial institutions across Africa through a collaboration with global cloud communication service provider Infobip.
This collaboration, the partners say, enables banks to use the globally trusted WhatsApp platform to communicate and engage with customers 24/7 using the latest technology.
Full-stack cloud communications company Infobip is one of the world’s largest providers of application-to-person (A2P) SMS services and says it will support Network International in its commitment to financial inclusion across Africa.
In addition to helping financial institutions reach their customers through a familiar and reliable channel, the partners say the agreement will help them to deliver world-class support and seamless services in a personal, timely and reliable manner. For individuals this means people can access their money securely and quickly, as well as utilising the latest chatbot technology to help empower customers to take control of their finances.
Network International describes itself as a leading enabler of digital commerce across the Middle East and Africa, providing a full suite of technology-enabled payment solutions to merchants and financial institutions of all types and sizes. It has offices in Nigeria, South Africa, Kenya, Ghana, and Egypt, and operates across almost all other African countries.
In 2020, as we reported at the time, Network International announced pland to acquire digital payments company DPO Group in what it calls a landmark deal for the African payments landscape. The acquisition was completed in 2021.