In response to the growing needs of satellite broadband providers, Comarch has developed a solution combining pre-integrated CRM, BSS and network management systems. With a unified data model and product catalogue across the entire solution, the new solution aims to meet the requirements of even the most demanding service providers.
One of the solution's key features is the ability to fully control and monitor all orders and transactions passing through its layers, from sales channels, billing, back office, to provisioning and fulfilment. Furthermore, although the system's main processes are available out-of-the-box, the flow of orders and other business processes can be easily reconfigured by the customer, depending on the specific business requirements.
The solution is aimed at both retail and wholesale satellite internet access providers. It helps to achieve a seamless customer experience through offering high quality services, while at the same time facilitating control over operational expenses.
“Although the satellite business is currently booming, the market in its present state means it is not guaranteed to continue into the future, and operators have to defend their positions in an already intensely competitive market… As the solution is built upon a stable core, it is a safe choice for every satellite broadband provider, yet it also offers flexibility and modularity still unique on the market”, says Piotr Piatosa, VP Telecommunications & Member of the Board, Comarch SA.