Telefónica Group subsidiary Vivo has extended its BSS Operations and Support contract with Netcracker until 2020.
As the leading communications service provider in Brazil, Vivo offers fixed-line and mobile voice, television and internet broadband services to approximately 97 million subscribers.
The Netcracker BSS platform used by Vivo is currently responsible for supporting the billing operations for B2C and B2B for more than 35 million subscribers.
"Over the past years, Netcracker demonstrated commitment and continuous support of our mission-critical billing operations, ensuring high performance, quality and timely billing execution as our trusted partner," said Alessandra Bomura, CIO at Vivo.
"The fast-moving Latin American market forces service providers to leverage innovative, future-proof systems that deliver a wide range of capabilities across all business lines," said Fabio Gatto, General Manager of LATAM at Netcracker.